At TGM Academy (TGM INFOTECH PRIVATE LIMITED), we are committed to delivering high-quality software products and exceptional customer support. We understand that sometimes things don't go as planned. This Refund Policy outlines the terms under which refunds may be issued for software purchases made through our platform.
Refunds may be requested for eligible products under the following conditions:
If the product you purchased is significantly different from the product description on our website or promotional materials.
If the software does not function as intended and our support team is unable to resolve the issue within 7 business days.
If you purchased the same product multiple times by mistake.
Refund requests must be submitted within 14 days of the original purchase date.
Requests submitted after 14 days are generally not eligible for a refund unless required by law or under exceptional circumstances (evaluated case-by-case).
The following purchases are non-refundable:
To initiate a refund request, please email us at [email protected] with the following details:
Our support team will respond within 2–3 business days to confirm the status of your request.
Approved refunds will be issued to the original payment method used during purchase.
Processing may take 5–10 business days, depending on your financial institution.
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after such changes constitutes your acceptance of the updated policy.
For any questions regarding this Refund Policy or to submit a refund request, please contact us:
Email: [email protected]
Customer Support: [email protected]