Enquiry Managment System

An Enquiry Management System helps businesses improve customer service efficiency, enhance response times, ensure consistent communication, and ultimately, deliver a better overall experience to customers interacting with the organization.

7 features of ems

Enquiry managment system

Lead management

Lead management is the process of capturing, tracking, and nurturing potential customers (leads) as they move through the sales funnel. It involves identifying and categorizing leads, then implementing strategies to convert them into paying customers. Effective lead management helps businesses maximize sales opportunities and improve customer acquisition and retention.

Contact management

Contact management is the practice of organizing and maintaining a database of individuals or business contacts. It includes storing and updating contact information, categorizing contacts, and tracking interactions. Contact management software simplifies this process, facilitating efficient communication, relationship-building, and better customer engagement for businesses and professionals.

Communication tracking

Communication tracking involves monitoring and recording all interactions, such as emails, phone calls, and messages, between individuals or entities. It helps businesses maintain a history of communications, improve customer service, ensure accountability, and manage relationships effectively. This data can also aid in compliance and decision-making processes.

Track and remind

A track and remind system is a tool or software that helps users monitor tasks, deadlines, or activities and sends reminders or notifications when they are due. It ensures that important tasks are not overlooked, improving productivity and time management by keeping individuals organized and on top of their responsibilities.

Lead source tracking

Lead source tracking is the practice of identifying and recording the channels or methods through which leads or potential customers discover a business or product. It helps organizations evaluate the effectiveness of marketing and sales efforts, allocate resources strategically, and optimize campaigns to focus on the most productive lead sources for business growth.

Lead feedback

Lead feedback is the valuable information and insights collected from potential customers or leads about their experiences, preferences, and needs. It helps businesses improve their products or services, marketing strategies, and customer interactions based on real-time input. This feedback loop fosters customer engagement, loyalty, and business growth.

Lead analytics and reporting

Lead analytics and reporting involve the analysis of data related to lead generation and conversion. It includes tracking lead sources, demographics, and conversion rates to assess marketing and sales performance. Reports generated from this data provide insights for refining strategies, optimizing resources, and achieving better results in customer acquisition and revenue generation.

TGM Infotech Pvt. Ltd. is Trusted IT Training / IT Infrastructure Company in India, with Registered Office in Jodhpur, Rajasthan, India. We provide platform for Professional to up-level their skill, the way they want.

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GST NO:

08AAJCT2058F1ZA

CIN NO:

U72900RJ2022PTC079837

ISO CERTIFICATE NO:

23EQLN98

COMPANY REGISTRATION NO:

079837