TGM Infotech

6 features of HMS

Guest profile management

Guest profile management refers to the process of creating, storing, and maintaining information about individuals who visit a hotel, website, or other hospitality services. It includes personal details, preferences, and booking history, allowing businesses to offer personalized experiences and streamline check-in/check-out processes for improved customer satisfaction.

Reservation management

Reservation management involves the systematic handling of booking requests for accommodations, dining, or services. It includes recording guest information, managing availability, confirming reservations, and handling cancellations. This process is crucial for businesses in the hospitality industry to ensure efficient utilization of resources and provide a seamless experience for customers.

Room assignment and inventary

Room assignment and inventory management in the hospitality industry involves allocating available rooms to guests based on preferences and availability. It also encompasses tracking room statuses (clean, occupied, vacant) and managing supplies. Efficient management ensures optimal room utilization, timely housekeeping, and guest satisfaction while minimizing overbooking and operational issues.

Check in and check out process

The check-in process at hotels involves guests providing identification, payment, and contact information, receiving room keys, and orientation to the property. During check-out, guests settle bills, return keys, and may provide feedback. Both processes aim to ensure a smooth transition into and out of accommodations while offering a positive guest experience.

Billing and invoicing

Billing and invoicing involve the creation of financial documents detailing the cost of goods or services provided. In business, invoices are sent to customers, outlining the charges and payment terms. In hospitality, it's an essential part of the check-out process, ensuring accurate and transparent charges for accommodations and additional services, facilitating payment settlement.

Analytics and reporting

Analytics and reporting involve the collection, analysis, and presentation of data to derive actionable insights. In business, this process helps in tracking performance, identifying trends, and making informed decisions. It enables organizations to optimize operations, improve customer experiences, and drive growth by leveraging data-driven insights for strategic planning and decision-making.